FromDual Premium Support

What you get

• 1^st and 2^nd level Support for MySQL, Percona Server and MariaDB.
• Support via remote login (ssh) or Teamviewer and contact over phone, email, Skype or other instant messaging solutions.
• We offer several different Support Levels with fast initial response times:
• “Business Hour Support Plus (9 x 5)” (BHS+): Including 3^rd level Support for MySQL and Percona Server, initial response within 4 hours from Mon - Fri, 08:00 - 17:00 CET.
• “Business Hour Support (9 x 5)” (BHS): initial response within 4 hours from Mon - Fri, 08:00 - 17:00 CET.
• “Best Effort Support” (BES): initial response within 2 business days (email only).
• “Galera Cluster Support (9 x 5)” (Galera): 1^st to 3^rd level Support for Galera's synchronous multi-Master Replication Cluster.

Why this service is interesting for you

• You do NOT have a MySQL support contract and want to have or need one.
• Your staff is not skilled enough to solve 1^st and 2^nd level problems themself.
• Oracle/MySQL Support is too expensive or does not meet your needs.
• You do not want to be trapped in the contracts of the big vendors.
• You want to have a European Service Quality support organization which is located in your time zone.

Contact

If you are interested in our FromDual Premium Support for MySQL, Percona Server and MariaDB, please let us know and we get asap in contact with you!

Flyer

You can download from here our: Support Flyer.