MariaDB, Galera and MySQL Support
FromDual is a support partner of MariaDB plc, Codership Oy and Oracle Corporation. This gives us the opportunity to offer you customized enterprise support subscriptions for your mission-critical MariaDB, Galera or MySQL databases for all three vendors.
Alternatively, we can offer you our remote DBA services (without SLA) or our MariaDB, Galera and MySQL trainings.
MariaDB and MariaDB Cluster Support Subscriptions
- MariaDB Enterprise support subscription: 7x24 support subscription, duration: 1 to 3 years, unlimited number of support cases, subscription per instance, including MaxScale, Connectors and MariaDB Enterprise Server.
- MariaDB Enterprise (Galera) Cluster Support Subscription: 7x24 support subscription, duration: 1 to 3 years, unlimited support cases, subscription per cluster, including, MaxScale, Connectors and MariaDB Enterprise Cluster.
- MariaDB Enterprise Column Store Support Subscription: 7x24 support subscription, duration: 1 to 3 years, unlimited support cases, subscription per instance/module, including MaxScale, Connectors and MariaDB Enterprise Column Store.
Galera Cluster Support Subscriptions
- Codership Galera Cluster for MySQL Basic support subscription: 5x9 support subscription, duration: 1 to 3 years, unlimited number of support cases, subscription per cluster.
- Codership Galera Cluster for MySQL Platinum support subscription: 7x24 support subscription, duration: 1 to 3 years, unlimited number of support cases, subscription per cluster.
Why our customers are using Galera Cluster
| We are very satisfied with the functionality and the launch. The entire Cluster is running absolutely stable. This is a significant advantage for our customers because we are able to offer our services without interruption. We will use Galera in further projects and convert our existing Master/Slave installations. A. Rempening, Datenbank-Administrator, KiKxxl GmbH |
Download Case study: KiKxxl Gmbh: Highly available communication services based on a MySQL database and Galera Cluster (PDF, 420 kbyte).
MySQL Support Subscriptions
- MySQL Standard Edition Subscription: Support subscription for MySQL, duration: 1 to 3 years, unlimited number of support cases, subscription per 1 - 4 socket server (hardware!).
- MySQL Enterprise Edition Subscription: Support subscription for MySQL, duration: 1 to 3 years, unlimited number of support cases, subscription per 1 - 4 socket server (hardware!), including all MySQL features.
When is a support subscription interesting for you?
- If you are running mission critical infrastructure based on MariaDB, Galera Cluster or MySQL.
- If you need a partner for emergencies.
- If your employees are not trained enough to solve 1st and 2nd level support problems by themselves.
- If you do not have a MariaDB, Galera or MySQL support contract and want or need one (company policy?).
- If you need support directly from the software vendor.
- To ensure the safe and reliable operation of your database infrastructure.
If you are interested in one of these support subscriptions, please contact us. We will be happy to provide you with an offer tailored to your needs.
All support contracts purchased through FromDual automatically entitle you to use our FromDual Enterprise Tools for the same duration.
Comments
MySQL/MariaDB development support
If you are not operating MySQL databases yourself, but you develop MySQL based software, our MySQL development support is exactly fitting to your needs!
Are your developers hitting technical MySQL problems from time to time or have they a technical MySQL question, our support team is pleased to answer your questions after having talked to the FromDual consulting team.
This support contract is ticket- and not server-based and thus ideally fitting to your software development team. Any number of your MySQL developers is entitled to open MySQL, Percona Server and MariaDB support requests for any of your MySQL systems.
More FromDual support offerings.
MySQL and MariaDB support subscription
Will you be at a loss having a MySQL or MariaDB database problem? Will you need urgently help from experienced FromDual staff when your production MySQL or MariaDB database stops working? Or do you need a third party opinion for one of your MySQL or MariaDB solutions?
FromDual offers you vendor independent database support for MySQL (community and enterprise edition), MariaDB (community and enterprise edition) and Percona Server for all versions starting with 4.0.
How we provide support?
Our FromDual support engineers assist you actively fixing your MySQL or MariaDB database problems. The following media are used in a support case:
ssh,screen),Use of FromDual tools and monitoring is included
All FromDual support customers are additionally eligible to use the following FromDual tools for the scubscribed instances:
as well as to benefit from our Monitoring as a Service (MaaS) and our packet repositories.
Supported set-ups
The following set-ups are supported:
mysqld)The following FromDual support subscriptions for MySQL and MariaDB are available:
Mon - Fri,
08:00 - 17:00 CET
Mon - Fri,
08:00 - 17:00 CET
Mon - Sun,
00:00 - 24:00 CET
More about MySQL and MariaDB FromDual support subscription offerings.